Join the MasterCard Foundation as an Analyst in Content Management in Toronto!
You are invited to join the MasterCard Foundation in Toronto as an Analyst in Content Management. This position provides a chance to engage with transformative initiatives aimed at enhancing access to education and economic opportunities.
Analyst in Content Management Job Information
- Organization: MasterCard Foundation
- Country: Canada
- City: Toronto
- Office: MasterCard Foundation Toronto
- Closing Date: Thursday, 20 February 2025
About Mastercard Foundation
Mastercard Foundation envisions a world where everyone can learn and thrive. To achieve this, the Foundation works through its Young Africa Works strategy and the Canadian EleV program. Specifically, it collaborates with partners to ensure millions of young individuals, particularly young women, gain access to quality education, financial services, and dignified employment. Established in 2006, the Foundation operates independently. Notably, it was created following Mastercard’s transition to a public company and is governed by its own Board of Directors and CEO.
Understanding Canada Programs at the Foundation
The Foundation has initiated efforts in Canada. In particular, it partners with Indigenous communities and post-secondary institutions. The goal is to actively listen and learn how to make meaningful contributions. For this reason, the EleV strategy was developed in collaboration with Indigenous communities, young people, and other partners. This strategy aims to help 100,000 Indigenous youth complete their education. Furthermore, it assists them in transitioning into dignified work that aligns with their values and aspirations.
Education plays a crucial role in enhancing socio-economic well-being. This is emphasized by Canada’s Truth and Reconciliation Commission Calls to Action. Consequently, by building partnerships with Indigenous communities, the Foundation aims to support transformative Indigenous leaders. These leaders can drive change in their communities. By setting ambitious targets, the Foundation encourages engagement across sectors. As a result, this fosters momentum that highlights the strengths and opportunities available to Indigenous youth. Importantly, Indigenous communities and young people will lead these transformation efforts. They will promote innovations that address systemic changes for economic prosperity and social well-being.
The EleV team manages current and emerging partnerships related to Indigenous education. This work aligns with the overall vision and the Young Africa Works strategy. In addition, the Foundation shares insights and opportunities for collaboration. Although the Foundation operates in different contexts, its work is unified. It focuses on youth voice and vision, cultural affirmation, and enhancing community capacity for self-determination.
Understanding Africa Programs at the Foundation
An exciting phase is underway at Mastercard Foundation. Currently, the Foundation is ramping up the implementation of the Young Africa Works strategy. This strategy aims to empower 30 million young people across Africa. Therefore, the goal is to help them secure dignified and fulfilling employment.
To enhance accessibility for partners and program participants, the Foundation has established offices in several countries. These include Rwanda, Kenya, Ghana, Senegal, Ethiopia, Nigeria, and Uganda. Consequently, these offices provide vital support for executing the Young Africa Works strategy. The Foundation collaborates with governments, the private sector, educators, and other funders. Together, they work to improve education quality and vocational training. In addition, they equip young individuals with necessary workforce skills. Furthermore, the Foundation expands access to financial services for entrepreneurs and small businesses. Finally, it facilitates connections between job seekers and meaningful employment opportunities.
The Foundation is guided by core values that transcend all considerations. Ultimately, it encourages bold ideas, curiosity, and expertise to flourish in all its endeavors.
If you are an experienced content management professional looking to increase your impact, read on.
The Analyst in Content Management Opportunity
As the Analyst, Content Management, you will report to the Lead of Content Management. In this role, you will be responsible for implementing approved Enterprise Content Management (ECM) plans. Specifically, you will ensure their successful delivery. Additionally, you will work closely with both internal and external stakeholders to achieve results. Your contributions will enhance the effective management, accessibility, and compliance of enterprise content. Importantly, you will embody and promote the Foundation’s values, support team engagement efforts, and ensure ECM solutions align with organizational goals and user needs.
Ways You Can Contribute as the Analyst in Content Management
- First, implement ECM solutions as directed. Ensure they align with organizational priorities, compliance standards, and user needs.
- Next, configure and manage ECM platforms like SharePoint. This includes managing sites, pages, metadata, and workflows.
- Collaborate with internal clients and external vendors to understand user needs. This ensures alignment with project objectives.
- Identify and address inefficiencies in ECM processes. If complex issues arise, escalate them as needed.
- Conduct tagging, organization, and migration of content. This will enhance usability, searchability, and compliance with Foundation standards.
- Support the implementation and maintenance of the Foundation’s records management and archives program.
- Update and manage taxonomy terms, definitions, synonyms, and relationships. Ensure accuracy and alignment with organizational practices.
- Develop and deliver ECM training materials, workshops, and job aids. This will enhance staff capabilities in content management.
- Advise staff on best practices for classifying, handling, and accessing information.
- Provide one-on-one support to users. This will help address challenges and improve ECM adoption across the organization.
- Ensure ECM policies and templates are adhered to during implementation and operations.
- Identify and escalate non-compliance issues to the Lead, Content Management. Recommend corrective actions.
- Finally, use feedback and metrics to inform and improve the implementation of governance frameworks.
Who You Are to Qualify as an Analyst in Content Management
- You have a background in Knowledge Management, Information Management, or Library Science. Expertise in taxonomy, records management, and information management processes is essential.
- Additionally, you have proven experience managing and optimizing information management systems. This includes content management systems like SharePoint and taxonomy management tools like Pool Party.
- You can conduct user research and needs analysis. This allows you to design tailored content management solutions using human-centered design techniques.
- Experience with both agile and traditional project management methodologies is important. You can manage competing priorities and deliver successful technology implementations.
- Comprehensive knowledge of information and records management best practices is crucial. This includes understanding retention policies, compliance, and architecture.
- You are skilled in designing and maintaining knowledge asset templates using modern tools and advanced techniques to enhance efficiency.
- Advanced knowledge of Office 365 apps, particularly SharePoint Modern, is required. Familiarity with Viva Engage and Term Store for content management is also beneficial.
- You have a strong service orientation and a commitment to collaboration. Supporting the Foundation’s goals effectively is a priority.
- Experience supporting capacity-building efforts through training, mentoring, or peer learning initiatives is valuable.
- You demonstrate the ability to anticipate challenges, develop innovative solutions, and adapt based on feedback and evolving needs.
- Familiarity with the operational needs of social impact organizations, including enterprise practices and grant-making workflows, is advantageous.
- You have consistently performed well in your current role and embody the Foundation’s values.
Additional Information
The deadline for applications is February 20, 2025.
Mastercard Foundation values and respects your privacy. By submitting your application, you agree to the Foundation’s collection, use, and disclosure of your personal information in accordance with its Privacy Policy (available at Privacy Policy). Please note that the Foundation may share your personal information with third-party agencies that support its recruitment activities. These agencies may contact you directly regarding this opportunity. If you have questions or concerns, please contact the Foundation’s Privacy Officer as indicated in the Privacy Policy.
The Mastercard Foundation values the unique skills and experiences each individual brings to the organization. We are committed to creating and maintaining an inclusive and accessible environment for everyone.
Completion of satisfactory business references and background checks are essential conditions of employment.
For more information and to sign up for the Foundation’s newsletter, please visit Mastercard Foundation. You can also follow the Foundation on Twitter at @MastercardFdn.
