Senior Manager, Global Scaled Account Management, Canada.

Introducing our Senior Manager of Global Scaled Account Management in Canada! This pivotal role is designed for a dynamic leader ready to drive transformative client success on a global scale. Join us in shaping innovative strategies that elevate our client relationships, enhance operational excellence, and propel growth across diverse markets. Be part of a team that champions collaboration and delivers exceptional value to our clients!

Job Information for the Senior Manager, Global Scaled Account Management

Organization: Coursera Global Job Openings
Country: Canada
City: Toronto
Office Location: Coursera Office in Toronto, Canada.

Introduction to Coursera

Launched in 2012 by Stanford professors Andrew Ng and Daphne Koller, Coursera has become one of the largest online learning platforms in the world. We have 168 million registered learners. Our mission is clear: to provide universal access to world-class education.

Our Partnerships and Offerings

We collaborate with over 350 leading universities and industry partners. Together, we offer a broad catalog of courses, Specializations, and Professional Certificates. Organizations worldwide use Coursera to upskill and reskill their employees, citizens, and students. Our focus areas include GenAI, data science, technology, and business. Coursera operates as a Delaware public benefit corporation and is a certified B Corp.

Join Our Mission

Join us in our mission to create a world where anyone, anywhere can transform their life through education. We seek talented individuals who share our passion for revolutionizing global learning.

Commitment to Diversity and Flexibility

At Coursera, we are dedicated to building a diverse global team. We offer employment opportunities in all countries where we have a legal presence. Candidates must have eligible working rights and align with their team’s time zone for seamless collaboration.

Flexible Work Environment

We prioritize flexibility and workspace choices for our employees. Our interview and onboarding processes are entirely virtual. This ensures a smooth and efficient experience for candidates. As an employee, you can choose your work environment, whether at home, in one of our offices, or at a nearby co-working space.

Job Overview

We are looking for a Senior Manager of Account Management – Scaled. This role will lead our “Scaled” segment in North America and Latin America. Coursera is making a significant investment in this area. We need a builder and executor who is excited to refine and implement our vision for this customer group.

Leadership Responsibilities

The Senior Manager will manage a team of Account Managers and Customer Success Managers based in Canada and Colombia. You will report directly to the Global Head of Customer Success Management. As a key member of the global leadership team, you will be responsible for renewals, expansions, and customer outcomes.

Driving Customer Success

Through your team, you will ensure that customers renew and grow. You will help them effectively use Coursera to achieve their business goals. This role requires a seasoned sales and customer success leader. You will contribute to strategy development and go-to-market execution in North America, LATAM, and MEA regions. You will also influence global growth initiatives.

Cross-Functional Collaboration

In this cross-functional role, the Senior Manager will also actively collaborate with teams in Sales, Marketing, Implementation, Product, Finance, Support Operations, and Legal. You are expected to be an exceptional people manager, focusing on hiring, developing, and retaining high-performing individuals.

Responsibilities

• Meet and Exceed Sales Goals: You will meet and exceed all team quarterly and annual sales quotas.
• Set and Achieve Objectives: Additionally, you will set and achieve quarterly goals for customer engagement and outcomes.
• Manage Team Operations: Take charge of all aspects of team management, including hiring, coaching, and performance management.
• Recruit and Onboard Talent: You will recruit, onboard, and retain new team members effectively.
• Improve Productivity: Moreover, you will improve the time to productivity for new hires while maintaining performance in the existing team.
• Develop Team Members: Focus on developing experienced team members for promotion and internal mobility opportunities.
• Lead Business Strategy: Act as a senior leader for the business and play an active role in the go-to-market strategy for Scaled Account Management and Customer Success.
• Gather Feedback: Collect product feedback and influence the product roadmap and market strategy.
• Build Customer Relationships: Finally, represent Coursera as an executive sponsor and build strong relationships with key customers.

Basic Qualifications

To qualify, you need:

• Proven sales and management experience in an Enterprise SaaS company, with a successful track record of managing enterprise sales teams and exceeding targets.
• At least 3 years of experience leading a sales team.
• Experience managing a high volume of accounts using both technological and manual methods.
• An entrepreneurial drive and comfort in rapidly changing environments.
• The ability to coach, lead, and inspire teams to drive performance.

Preferred Qualifications

In addition, candidates with the following qualifications will stand out:

• 5+ years of experience managing sales and customer success.
• Experience with a portfolio of “scaled” or “tech touch” customers.
• Familiarity with Gainsight, SFDC, Marketo, and other customer management tools.
• Strong skills in building and analyzing reports in Salesforce, providing accurate metrics.
• Experience in cross-functional collaboration, working effectively across various teams.
• Superior written and verbal communication skills, along with strong analytical and creative problem-solving abilities.
• Excellent interpersonal, organizational, and operational skills.

Next Steps

If this opportunity excites you, consider exploring these courses on Coursera to enhance your skills:

• Business Strategy
• Business Analytics
• Influencing People
• Customer Analytics

Equal Employment Opportunity

Finally, Coursera is an Equal Employment Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.

Visit the official website here for application details.

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