Service Desk Analyst at Save the Children Australia

Save the Children Australia is hiring a Service Desk Analyst. This role involves providing technical support and ensuring efficient operations. The ideal candidate should have strong problem-solving skills and a focus on service excellence. Join a mission-driven team dedicated to improving the lives of children and communities. Apply now to make a difference!

The Service Desk Analyst Job Details

Job Location: Melbourne or Brisbane, Australia
Position Type: Full-time Permanent
Close Date: 2/28/2025

Roles and Responsibilities for the Service Desk Analyst

As a Service Desk Analyst at Save the Children Australia, you will actively contribute to our Technology team based in Melbourne or Brisbane. Moreover, your efforts will help drive lasting change for children worldwide.

Incident Management: You will effectively manage, record, resolve, and close incidents and service requests in accordance with established Service Level Agreements (SLAs).
Ticket Triage: Appropriately triage incoming tickets across all Technology departments to ensure timely resolution.
Lifecycle Management: Oversee tickets through their entire lifecycle, ensuring adherence to all ticket management processes.
On-Site Support: The Service Desk Analyst will also Provide hands-on support for end-user devices, including laptops, mobile phones, printers, and meeting-room communication equipment.
Process Improvement: Collaborate with the Technology Leadership Team to identify opportunities for improving Service Desk processes.

By fulfilling these responsibilities, you will significantly contribute to our mission of supporting children in Australia, the Pacific, and beyond.

A Place to Feel Valued

The team tackles technical challenges, resolves issues through effective troubleshooting, and drives solutions, all of which are crucial to our mission.

Requirements for the Service Desk Analyst Role:

Effective Communication: You need to have outstanding written and verbal communication skills to articulate technical concepts clearly.
Analytical Skills: You will also need to have a strong aptitude for problem-solving will help you identify and address challenges efficiently.
Task Prioritization: Furthermore, you should be capable of managing multiple responsibilities and prioritizing tasks in a fast-paced environment.
Adaptability: Being flexible and adaptable in your work environment is also key to your success.
Relevant Experience: Prior experience in service desk support or technical IT roles is beneficial.
Desired Qualifications: Finally, having relevant IT qualifications will strengthen your application.

An Inclusive Community

The organization values a diverse range of personalities, backgrounds, and skills, fostering a strong and cohesive team. As a result, it recognizes and appreciates each individual’s unique contributions, which leads to a variety of rewards, including:

Opportunities for Growth: Take advantage of internal career advancement and development programs to enhance your skills.
Flexible Work Arrangements: Enjoy a modern workspace or the choice to work from home (WFH), or a combination of both!
Wellness Initiatives: You will also benefit from a free, confidential Employee Wellbeing Program designed to support your health and wellness.
Celebration of Diversity: Participate in our internal networks that foster inclusion and allow you to express your authentic self at work, including Pride@Save, Parents and Carers@Save, Mental Wellness Alliance, Disability@Save, and the First Nations Advisory Committee.
Attractive Salary Package: Last but not least, you will also receive a competitive base salary ranging from 60kto60k to 60kto70k plus Super, along with a comprehensive salary packaging benefits program (click here to discover more about these benefits).
Additional Leave Options: Enjoy extra leave opportunities to help you maintain peak performance.

Access to Comprehensive Employee Benefits

For a complete overview of employee benefits, a link is provided for easy access.

Is the Service Desk Analyst Opportunity the Right Fit?

Submissions for cover letters and resumes are encouraged, as interest in this position is welcomed.

Application Deadline

Applications must be submitted by 4 PM AEDT on Friday, February 28, 2025.

Position Overview – Service Desk Analyst

For additional information regarding the Service Desk Analyst position, Andrew Rice can be contacted at 03 7002 1688 or via email at andrew.rice@savethechildren.org.au. Furthermore, more details about a career with Save the Children can be found on the Careers Page.

Commitment to Work-Life Balance

The Service Desk Analyst position is advertised as Permanent Full-time; however, the organization recognizes the importance of work-life balance. As a result, it offers flexible hours, remote working options, and individualized flexibility plans. If the available options do not meet individual needs, candidates can reach out to the organization at people.culture@savethechildren.org.au.

Commitment to Child Safety

Furthermore, Save the Children Australia commits to being a child-safe organization. Therefore, all employees must complete a National Police Check and a Working with Children Check. They also need to sign the Child Safeguarding Policy and Code of Conduct. In addition, the organization supports the Inter-Agency Misconduct Disclosure Scheme.

Focus on Diversity and Inclusion

The organization designs the application process thoughtfully with diverse groups in mind, ensuring a straightforward and accessible experience for all candidates. It places diversity and inclusion at the heart of its mission, which strengthens its ability to support vulnerable client groups effectively. Since recruitment should not be a one-size-fits-all approach, the organization actively welcomes candidate feedback. This input proves invaluable when candidates find that the process does not meet their individual needs. Ultimately, the organization commits to fostering a truly supportive environment for everyone, including individuals of all races, ethnicities, genders, ages, disabilities, sexualities, neurodiversity’s, cultures, and beliefs.

Ensuring a Safe Workplace

Save the Children actively maintains a safe working environment for both employees and clients. This commitment aligns with our obligations under Occupational Health and Safety legislation.

Technical Support for Applications

If there are any issues with uploading applications for this role, assistance can be obtained by contacting people.culture@savethechildren.org.au.

CLICK HERE TO ACCESS THE APPLICATION LINK

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